Store Policies

Customer Care

If you have any questions or concerns, please contact us through email at h3rerappael@gmail.com. Allow 24-48 hour for a response. 

Payment Methods

  • Credit/Debit
  •  Offline Payments

Shipping Policy

All  packages are shipped through USPS. Shipping costs vary on the weight of your package. Prices are strictly a cost to get your package to you! Your item will be shipped after the processing time is over. Once your item is shipped you cannot cancel, modify, or be refunded your order unless product descriptions state otherwise. No exceptions.

USPS First Class Package: 2-5 business days

USPS Priority Mail Express: Next Day-2 business days

Return & Exchange Policy

If you no longer want your order before it is shipped, you have a 24 hour window to contact us via email to cancel your order and be fully refunded. When shopping with H3R ERA, you are agreeing to no returns. We do not support returns at any costs. If our product description states otherwise, it is accepted. 

If your package is stolen, lost, or damaged, H3R ERA is not responsible. Please contact United States Postal Services or your local post office. If you have any further questions or need more assistance, please email us at and we will gladly assist you!

Please read our product descriptions before purchasing. Some of our products may have special policies opposed to others. Some products may also allow returns/exchanges.